Mass Transit Railway Corporation

The MTR Corporation (its original full name was Mass Transit Railway Corporation) is listed on the Hong Kong Exchange and is a constituent of the benchmark Hang Seng Index. MTRC operates the Hong Kong underground rail system and is a major property developer and landlord in the city. It also invests in railways outside Hong Kong.

Chief Executive Carrie Lam speaks to the press on July 3. Lam’s impatience with a reporter’s question last Tuesday raised eyebrows, but before the row escalated further, she offered an apology that very night. Photo: Jonathan Wong

Sorry seems to be the hardest word? Not for Carrie Lam

While the MTR and its chief have been unapologetic over the shoddy construction work and inadequate quality control in some of its projects, Hong Kong’s chief executive is setting an example with her genuine apology.

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