A call centre in Manila. Photo: Alamy Stock Photo A call centre in Manila. Photo: Alamy Stock Photo
A call centre in Manila. Photo: Alamy Stock Photo
The Philippines

Why the Philippine economy is trading call centres for casinos

  • Business process outsourcing, a little known backbone of the country’s prosperity, is under threat from Chinese online gambling and efforts to spread the wealth outside big cities
  • The sector is propped up by an army of call centre workers capitalising on the Filipino knack for English, but some industry experts predict AI could bring all that to an end in as little as five years

Topic |   The Philippines
A call centre in Manila. Photo: Alamy Stock Photo A call centre in Manila. Photo: Alamy Stock Photo
A call centre in Manila. Photo: Alamy Stock Photo
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