Agents attend to US clients at a call centre in Quezon City in Manila. The Philippines is preparing for the emergence of artificial intelligence technologies, which may threaten the business process outsourcing industry. Photo: AFP Agents attend to US clients at a call centre in Quezon City in Manila. The Philippines is preparing for the emergence of artificial intelligence technologies, which may threaten the business process outsourcing industry. Photo: AFP
Agents attend to US clients at a call centre in Quezon City in Manila. The Philippines is preparing for the emergence of artificial intelligence technologies, which may threaten the business process outsourcing industry. Photo: AFP

Artificial intelligence: friend or foe to Philippine call centre workers?

  • Half of the 1.3 million workers in the Philippines’ business process outsourcing industry have low-skill jobs that technology could replace
  • But some believe advances in machine learning are an opportunity to upskill, rather than lay off, staff

Topic |   The Philippines
Agents attend to US clients at a call centre in Quezon City in Manila. The Philippines is preparing for the emergence of artificial intelligence technologies, which may threaten the business process outsourcing industry. Photo: AFP Agents attend to US clients at a call centre in Quezon City in Manila. The Philippines is preparing for the emergence of artificial intelligence technologies, which may threaten the business process outsourcing industry. Photo: AFP
Agents attend to US clients at a call centre in Quezon City in Manila. The Philippines is preparing for the emergence of artificial intelligence technologies, which may threaten the business process outsourcing industry. Photo: AFP
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