India’s outsourcing industry was worth US$177 million in 2019, having grown 6.1 per cent from the previous year. Photo: AFP India’s outsourcing industry was worth US$177 million in 2019, having grown 6.1 per cent from the previous year. Photo: AFP
India’s outsourcing industry was worth US$177 million in 2019, having grown 6.1 per cent from the previous year. Photo: AFP

Coronavirus: India’s outsourcing firms struggle to serve US, British companies amid lockdown

  • Amid the global pandemic, Western firms are increasingly reliant on business process outsourcing (BPO) functions provided by companies in India
  • But these firms face logistical and technical hurdles amid the 21-day lockdown imposed by Modi – and some employees will lose their jobs

Topic |   Coronavirus pandemic
India’s outsourcing industry was worth US$177 million in 2019, having grown 6.1 per cent from the previous year. Photo: AFP India’s outsourcing industry was worth US$177 million in 2019, having grown 6.1 per cent from the previous year. Photo: AFP
India’s outsourcing industry was worth US$177 million in 2019, having grown 6.1 per cent from the previous year. Photo: AFP
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