Apple to replace faulty AirPods Pro for free

  • The iPhone company is aware of issues with crackling, and its Active Noise Cancellation function
  • The warranty on affected earbuds is effective extended for these issues
Amalissa Hall |

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Apple announced they will address faulty AirPods Pro. Photo: Apple

If you’ve been sound issues with your AirPods Pro, you’re not alone. Apple announced on their support website that “a small percentage” of ear buds manufactured before October this year may experience sound issues.

The iPhone company will be servicing eligible affected earphones – either one or both – free of charge.

In the October 30 post, the company said affect AirPods Pro, which first went on sale in October 2019,

may have crackling or static sounds that increase in loud environments, during exercise or while talking on the phone.

They added that the “Active Noise Cancellation” function may not work as expected, including a possible loss of bass sounds or an increase in background noise.

An official Apple Shop or service provider will check that your faulty AirPods Pro are covered by the programme. If they confirm the device does have a problem, they will be replaced.

The programme covers affected AirPods Pro for two years after they were bought. It does not apply to other AirPod models.

Visit the Apple Support website for updates and further information.

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