Dollars and sense
How they got where they are today
LINA CHENG
American Express Bank vice-president and head of financial advisory services, Hong Kong
PASSIONATE IS A word I use a lot. I am passionate about my work, what I do and how I go about it.
I am first and foremost passionate about getting things right for our clients, but I am also passionate about helping my colleagues make the most of their life and career opportunities.
I am very hands on and make a point of personally interviewing every person who applies for a job in my department. This way I try to get to know the person beyond their professional capabilities. People join the company at different levels, starting from entry point to senior relationship managers with several years of experience.
A key point I always make is that this is a long-term business, and I will do everything I can to help my colleagues achieve success by setting the standards and leading by example.