Staff will inevitably change their attitude and style when the working environment is undergoing a transformation. When Hotel Miramar Hong Kong decided to reposition the 50-year-old Tsim Sha Tsui premises last year, it realised that a series of training programmes had to be carried out to prepare staff for the challenges ahead.
The hotel started its makeover last year, giving the 525 guest rooms, lobby and facilities a facelift. A new philosophy will be adopted after the rebranding. While bringing in new staff, the hotel has been training and developing existing employees to face the new challenge.
Sylvia Chung Wai-man, the hotel's general manager, said: 'The service style of our hotel will completely change. We know it's a big change and challenge to our existing staff, so we want them to meet the new style.' She added that the rebranding was a move that followed the redevelopment of Tsim Sha Tsui, the revamp of the group's shopping mall and the booming dining and nightlife scene in Knutsford Terrace and Knutsford Steps.
The hotel brought in an external staff training company to host different programmes for the 300 staff, explaining the hotel's new service style, culture and challenges. It is the largest training project in the hotel's history.
The main purpose of the programme for general staff is to help employees deal with the changes.
'How to face change is a skill that benefits staff on all levels. Things are always changing. It is a useful skill that will help everyone's career development in future,' Ms Chung said.