When people bought computers 10 years ago all they got was a hardware box, and they needed an expert to help set them up.
With the growth of information technology, people nowadays are no longer satisfied with just the hardware and software. They want added value such as follow-up support and total solutions, and these have become the keys to making computer companies stand out from the rest.
To meet the demand for customer support and consultancy services, IBM China/Hong Kong needs to fill more than 20 positions, including a system service representative trainee, an associate project manager, a solution design IT specialist and a managing consultant.
Gabriel Lo To-ha, human resources manager of the company, said most of the positions were customer service-related jobs.
Being one of the leading computer companies, IBM used to focus on manufacturing and selling computer hardware and software as well as doing research. 'However, there has been a transformation in the company over the past eight to 10 years,' Ms Lo said. 'We realised that clients were not satisfied by just getting the hardware or software purchased from our company, and we started to provide value-added services.'
When a client buys a processor, storage system or software from IBM, the company not only provides an implementation service, but also total end-to-end solutions such as consulting and management-related services.
