It has become increasingly common for high-end residential projects and premium commercial buildings to give people the impression of being in a five-star hotel as they step into the spacious and magnificently decorated foyer.
In today's highly competitive business environment, real-estate developers and property management firms are doing their best to provide 'exceptional and exquisite service' - the buzzwords in the property management industry these days.
One of the leaders in the sector, Sino Group, has gone so far as to hire two international consulting firms to train frontline property management staff for the launch of its luxury residential project - The Hermitage - in West Kowloon and to upgrade the service standards of teams working at other residential and non-residential properties.
'It's no longer just about providing security and building-related services. It's about hospitality management and creating an exquisite service culture to satisfy rising and changing client demands,' says Gordon Wu, associate director of Sino Group.
The company believes great communication is crucial in delivering good services and has commissioned two renowned international consultants - Lausanne Hospitality Consulting, a division of Ecole Hoteliere de Lausanne from Switzerland, and International Professional Security Association from Britain - to provide training for operational staff in different properties.
'We hope the consultants can take a fresh look at familiar work situations and provide different perspectives and raise awareness,' Wu says.
