Jan M. Padios

Latest from Jan M. Padios

How call centres help the Philippines rebrand as a hub for service excellence

As the global economy’s biggest ‘back office’, the Southeast Asian nation is increasingly seeking to depict its workers as educated, empathetic and fluent in English.

10 Sep 2018 - 10:07AM

As the global economy’s biggest ‘back office’, the Southeast Asian nation is increasingly seeking to depict its workers as educated, empathetic and fluent in English.

How call centres help the Philippines rebrand as a hub for service excellence