Right strategies can help companies address most of the customer constraints and reduce costs. Photo: AFP

Right strategies can help managers turn customer’s hidden costs into profit

Non-value-added activities are hidden cost drivers that companies need to eliminate for sustainable growth

Topic |   Management

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Right strategies can help companies address most of the customer constraints and reduce costs. Photo: AFP
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Hung Yick-hin

Hung Yick-hin

Hung Yick-hin is the professor of practice (quality management) at the Faculty of Business of the Hong Kong Polytechnic University