Cainiao and SF Express to resume data sharing after China’s State Post Bureau intervenes

Cainiao, the logistics affiliate of e-commerce juggernaut Alibaba, and China’s largest private courier SF Express will resume data sharing following an intervention by China’s State Post Bureau, ending a data standoff between both companies that could have impacted over a million merchants and consumers on Alibaba’s e-commerce marketplaces.

The spat between the two companies began on Thursday, with SF Express refusing to provide data required by Cainiao for increased security verification on deliveries deposited into its Fengchao self-service pick-up lockers. SF Express claimed that Cainiao wanted data on shipments that did not originate from Alibaba’s e-commerce marketplaces and stated that complying may breach consumer privacy, and thus walled off data to Cainiao.

In response, Cainiao removed SF Express as a shipping option and advised merchants to select alternative delivery methods. SF Express is one of 16 courier companies that partner Cainiao for deliveries.

On Saturday, the State Post Bureau of the People’s Republic of China released a statement stating that both Cainiao and SF Express have agreed to resume business co-operation and data sharing following a meeting with the bureau, in light of protecting the interests of consumers and maintaining market order. The data sharing resumed at noon on Saturday.

“As long as customers are served, it is a good thing, there is no disadvantage from the two companies working together,” Weibo user SihuoIT commented.