Given Hong Kong’s ambitions as a regional hub for business dispute resolution, with well-developed and well-trusted mediation and arbitration services, it was perhaps not surprising that our administration was at the heart of the APEC scrummage to play a role in developing a region-wide online dispute resolution infrastructure. Photo: EPA
David Dodwell
Opinion

Opinion

Outside In by David Dodwell

Online dispute resolution likely to become a godsend for SMEs, with Hong Kong at its heart

3-5pc of all international transactions end in dispute. E-commerce alone saw over 820 million disputes last year, with 35pc never resolved. Small firms in many cases read the numbers, and retire in horror to lick their (sometimes fatal) wounds.

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Given Hong Kong’s ambitions as a regional hub for business dispute resolution, with well-developed and well-trusted mediation and arbitration services, it was perhaps not surprising that our administration was at the heart of the APEC scrummage to play a role in developing a region-wide online dispute resolution infrastructure. Photo: EPA
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