HSBC is planning to launch a customer chatbot known as Amy. Photo: Jonathan Wong
HSBC’s Amy and other soon-to-be released AI chatbots are about to change the way we bank
Banking chatbots are proving adept at answering most customer queries, while also providing a low cost way for banks to improve service, experts say
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Banking & Finance
HSBC is planning to launch a customer chatbot known as Amy. Photo: Jonathan Wong