HSBC is planning to launch a customer chatbot known as Amy. Photo: Jonathan Wong

HSBC’s Amy and other soon-to-be released AI chatbots are about to change the way we bank

Banking chatbots are proving adept at answering most customer queries, while also providing a low cost way for banks to improve service, experts say

Topic |   Banking & Finance

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HSBC is planning to launch a customer chatbot known as Amy. Photo: Jonathan Wong
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