Barrier-free access at all stations, as MTR strives to serve better

PUBLISHED : Thursday, 29 September, 2016, 4:32pm
UPDATED : Thursday, 29 September, 2016, 11:23pm

I refer to the article by Richard Harris (“Microtransport for everyone makes sound economic sense”, September 15), regarding barrier-free access in Hong Kong.

Mr Harris commented on facilities for the disabled on the MTR network.

The MTR Corporation cares for customers with special needs, and is striving to improve access and facilities for all our passengers – not only for those with disabilities but also for the elderly, people travelling with babies or small children, and others who need barrier-free access.

While it will take some time for stations built decades ago to be retrofitted with more barrier-free facilities, the corporation has been progressively improving the accessible facilities in most railway stations to provide, for example, user-friendly counters for wheelchair users, accessible toilets, portable ramps and multi-purpose spaces inside train compartments.

Information on MTR system accessibility, including lifts connecting stations with non-MTR managed facilities, is available on the MTR Mobile app (“Barrier-free” section) for passengers to check even before they enter the MTR network.

Currently, there is at least one barrier-free access in every MTR station.

MTR stations are equipped with lifts, wheelchair aids or stair lifts to facilitate passengers to travel through all stations, and between platform and concourse levels. At present, more than 90 per cent of MTR stations are located at street level or already have external lifts connecting the station concourse to street level. Inside stations, at least one wide gate is provided and they are usually located next to lifts and customer service centres so that staff can offer quick assistance when required.

Our station staff patrol the stations regularly and passengers in need can inform our staff who will offer assistance.

Passengers may obtain information on barrier-free access and facilities in respective MTR stations via the MTR Mobile app, MTR website, or by contacting the MTR hotline on 2881 8888.

The MTR is committed to providing a barrier-free travelling environment to all our passengers.

We have been maintaining a dialogue and exchanging opinions with concerned groups, and we will keep doing this to better understand their needs.

Kendrew Wong, media relations manager, MTR Corporation