Hong Kong International Airport

Hong Kong airport nursing rooms part of drive to provide best traveller experience 

PUBLISHED : Tuesday, 24 April, 2018, 4:00pm
UPDATED : Tuesday, 24 April, 2018, 10:19pm

I refer to the letter regarding the nursing rooms at Hong Kong International Airport (“Breastfeeding facilities at Hong Kong airport put to shame by those in Singapore”, April 14). 

We are sorry about your correspondents’ unpleasant experience and, after receiving their feedback, we contacted them immediately to better understand the details. Two written replies have since been provided to them. 

Hong Kong International Airport (HKIA) has 39 nursing rooms in the passenger buildings. For departing passengers, there are 19 nursing rooms, located near the boarding gates in the restricted areas of Terminal 1, the Midfield Concourse, North Satellite Concourse and SkyPier. 

Another 10 nursing rooms are located in the restricted area of the arrival level for incoming and transfer passengers, while the remaining 10 are in the non-restricted area. 

In terms of facilities, all nursing rooms are equipped with washbasin, soap, sanitising-gel dispenser, nappy board and bottle warmer. Of the 39 nursing rooms, 29 also provide a separate breastfeeding room. 

The locations of the nursing rooms can be found in the directories at the terminals, on the HKIA website and the “HKG My Flight” mobile app. Appropriate signage is available inside the terminals to guide passengers to the nearest ones.

Currently, our contractors check, clean and disinfect the facilities and equipment in the nursing rooms every two hours from 7am to midnight, which is supplemented by regular patrol and inspection by airport duty staff, to minimise inappropriate use of the facilities. We will put up friendly reminders to appeal to users to be more considerate of others needing the facilities. 

To better cope with the increasing usage of certain nursing rooms, we will step up the cleaning frequency and introduce other enhancements for better user experience. We will also place location maps at each individual nursing room to redirect users to other nursing rooms nearby, should one be found occupied.

We are grateful for the valuable suggestions and comments from passengers. At HKIA, we are committed to offering the best airport experience for all.

Chapman Fong, general manager, Terminal 1, Airport Authority Hong Kong