Hong Kong’s Now TV and broadband service leaving customers at a loss

PUBLISHED : Monday, 09 July, 2018, 4:00pm
UPDATED : Monday, 09 July, 2018, 6:09pm

It’s really a question of what more one can say about Now TV except, perhaps, cancel my subscription?

This, after months of first trying to reach a human on their “24-hour customer hotline service”, which is always busy before “Ground Control” finally reaches a “Major Tom”.

That resulted in being given instructions such as unplugging my modem and then switching the television back on – an exercise in futility – to then having Team Now TV actually visit my flat and give both television sets a complete overhaul. Everything began to hum and purr perfectly – for around a month.

Alas, everything has fallen apart again with constant interruptions to the “live” coverage of the World Cup matches and Channel 668, which carries the “live” horse racing. This is not fun for the viewer.

Now TV’s bad service is making Hong Kong people turn to illegal set-top boxes

No, I am not going to bother trying to reach a human by calling the customer hotline. But if someone at PCCW with any real power to bring about positive change reads this, please help.

Hans Ebert, Wan Chai

Sai Kung internet speeds are still stuck in the slow lane

Last week, Indian telecom giant Reliance committed to launching its free JioGigaFiber service to thousands of cities and hundreds of millions of people across India.

Also last week, my wife was in Powell River, Canada. Although only 40 minutes by small plane from Vancouver, it takes about nine hours to drive there because it’s so remote. Powell River has a population of 13,150 but enjoys high-speed internet through its fibre-optic network.

Unstable broadband belies Hong Kong’s smart city aims

Why is it that from my house in Sai Kung – a district with about half a million residents – internet speeds are painfully slow? Now broadband won’t upgrade to a high-speed network, so how about the government step in to upgrade all networks in Hong Kong? Wouldn’t this align with the goal to make us more competitive?

Ran Elfassy, Sai Kung