Hong Kong’s Now TV and broadband service leaving customers at a loss

It’s really a question of what more one can say about Now TV except, perhaps, cancel my subscription?

This, after months of first trying to reach a human on their “24-hour customer hotline service”, which is always busy before “Ground Control” finally reaches a “Major Tom”.

That resulted in being given instructions such as unplugging my modem and then switching the television back on – an exercise in futility – to then having Team Now TV actually visit my flat and give both television sets a complete overhaul. Everything began to hum and purr perfectly – for around a month.

Now TV’s bad service is making Hong Kong people turn to illegal set-top boxes

No, I am not going to bother trying to reach a human by calling the customer hotline. But if someone at PCCW with any real power to bring about positive change reads this, please help.

Hans Ebert, Wan Chai