Hong Kong MTR

Hong Kong MTR half-price ticket offer is a joke: the culture of impunity has to end

  • It confirms the entrenched culture of personal non-accountability in the government
PUBLISHED : Saturday, 03 November, 2018, 2:22pm
UPDATED : Saturday, 03 November, 2018, 2:21pm

On October 16, the MTR collapsed into chaos, causing untold economic damage and grave disruption to the commuting public at rush hour (“Lawmakers want MTR to get big fine over rush hour chaos”, October 24). The offer of half-price tickets this weekend to compensate the public for the MTR’s utter failure is ludicrous. What is regrettable is that it confirms the entrenched culture of personal non-accountability in the government, which is the majority shareholder in the rail operator (“Buy back all shares in Hong Kong’s railway operator, officials told”, September 15).

For mismanagement of such an unthinkable magnitude, members of the MTR management must be held personally culpable. Heads will have to roll.

Alex Ng, Sham Shui Po

If MTR really cared, it would put all fare hikes on hold

I am writing in response to the article, “Penalty for MTR Corp over worst ever breakdown remains unclear” (October 27). I believe that MTR Corporation should be penalised, and the penalty should be high. The MTR has consistently been raising fares, despite its high profits. But it has been unable to consistently deliver on its promise of a smooth commute, especially in the past few months.

The company has acted irresponsibility. The “unusual” major disruption of October 16 was the biggest for the MTR, with as many as four lines affected, but travel chaos caused by service breakdowns or signal failures have dogged the rail operator since last year. Many people are disappointed with the MTR, and suffered a lot of stress on the day with the overcrowding and from being unable to get to work on time (“MTR signal fault finally fixed after six hours of commuter chaos”, October 16).

MTR delays hit passengers for second time this month

Instead of just cutting fares for one weekend, the MTR should promise that there will not be any fare rises for a few years, to rebuild trust and goodwill. Also, the public deserve a satisfactory explanation for the October 16 incident and a promise that it will not happen again.

Tony Tsoi, Tseung Kwan O