Besides, just a one-off discount cannot really win back the trust and goodwill of commuters, as what people are looking for is not to save a few dollars but proof that the MTR is genuinely committed to better service. Most passengers don’t care if they get a half-price ticket, they care more about how fast they can arrive at their destination. Of course, a discount is better than nothing, but what we want is for the MTR to improve its service standards. It should update its old system, whether signalling or rails, enhance transparency, and put passenger safety and well-being first. That is the only way to impress passengers.

Coco Wong, Tsuen Wan