The 1823 service was launched in 2011 to handle inquiries and complaints from the public on behalf of 23 government departments. The chatbot using AI was introduced in late 2019. Photo: K.Y. Cheng The 1823 service was launched in 2011 to handle inquiries and complaints from the public on behalf of 23 government departments. The chatbot using AI was introduced in late 2019. Photo: K.Y. Cheng
The 1823 service was launched in 2011 to handle inquiries and complaints from the public on behalf of 23 government departments. The chatbot using AI was introduced in late 2019. Photo: K.Y. Cheng
Technology

Letters | Why Hong Kong complaints chatbot needs an upgrade

Topic |   Technology
The 1823 service was launched in 2011 to handle inquiries and complaints from the public on behalf of 23 government departments. The chatbot using AI was introduced in late 2019. Photo: K.Y. Cheng The 1823 service was launched in 2011 to handle inquiries and complaints from the public on behalf of 23 government departments. The chatbot using AI was introduced in late 2019. Photo: K.Y. Cheng
The 1823 service was launched in 2011 to handle inquiries and complaints from the public on behalf of 23 government departments. The chatbot using AI was introduced in late 2019. Photo: K.Y. Cheng
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