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LettersConsumers need protection from companies that take their prepayment and run
- Readers discuss a gaping hole in consumer protection, Cathay Pacific’s firing of employees who refused vaccination, Hong Kong’s vaccine certificate, and the proposal to allow SPAC listings
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It is really shocking to learn that a one-time liquefied petroleum gas supplier of a large housing estate like Discovery Bay could so easily disappear with an estimated millions of dollars in deposits when its contract ended.
According to a Ming Pao report last week, the police have received complaints from 42 residents so far, but as many as 3,000 residents might not have received a refund on their deposits.
This reminds us there is zero protection for Hong Kong consumers where prepayment is involved. When bike-sharing company Ofo got into trouble a few years ago, for example, many of its Hong Kong customers lost their deposits.
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Hong Kong businesses are good at promoting consumer deals involving prepayment. It is high time for the authorities concerned to look into it.
Lawrence Choi, Wan Chai
Cathay Pacific firings are not discriminatory
Mr Isaac Lee can choose to be vaccinated or not, an option one is entitled to in a liberal society, but it is incoherent to then criticise Cathay Pacific for making its own decision as to the people it employs (“Cathay Pacific firings: companies must not follow airline’s example”, October 28).
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