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LettersLook to Cathay Pacific hierarchy for cause of latest controversy
- Readers discuss staff attitudes at Cathay Pacific, and the tendency of native speakers of a language to joke about others’ accents
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One does not need to be a mainlander to feel less than valued by Cathay Pacific staff (“Cathay Pacific discrimination scandal: boss of carrier warns staff incident reinforces ‘long-held perception’ of airline by some”, May 25).
I’m not a mainlander or Hongkonger. I’m white, female and understand a bit of Mandarin and Cantonese. Having recently taken three long-haul business-class flights, and many in pre-Covid times, with Cathay Pacific, my experience sheds further light on the “scandal”.
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After the in-flight meals (which never matched what I had requested), I arrived at my destination each time hungry, thirsty and ignored. Before the pandemic, staff attitudes were also occasionally poor, but no doubt because I was apparently a mere domestic helper fussing over my adopted Chinese child.
As staff attitudes usually reflect their own experience of being valued and management attitudes, I say look to the Cathay hierarchy for the cause.
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Noelyn Hung, Dunedin, New Zealand
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