Hotels are looking into using the latest technologies to get more information on their guests and help further personalise their stay. Photo: Shutterstock

How technology and AI are helping hotels give more personal service

  • An AI assistant developed by a Hong Kong-based firm gives hotel staff information on the guests around them, such as name and VIP status
  • Already working in five hotels in Hong Kong, Malaysia and France, the system is also designed for cruise ships, residences and airport lounges
Topic |   Travel news and advice

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Hotels are looking into using the latest technologies to get more information on their guests and help further personalise their stay. Photo: Shutterstock
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The Excelsior Hong Kong hotel in Causeway Bay. It will close at the end of March after 46 years, and an office tower will go up on the site. Photo: Roy Issa

Memories of The Excelsior, Hong Kong hotel where guests invited staff for meals and holidays

  • Regulars have been saying goodbye to the Causeway Bay hotel and its staff, who they treat as friends and family, for months ahead of its March 31 closure
  • From the dim sum at Yee Tung Heen to the pub fare at Dickens Bar, to the views and vibe of ToTT’s, we look back at its 46 years serving the city and visitors
Topic |   Luxury Hotels

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The Excelsior Hong Kong hotel in Causeway Bay. It will close at the end of March after 46 years, and an office tower will go up on the site. Photo: Roy Issa
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