Singapore Airlines’ in-flight paper serviceware trial criticised as ‘cheap’
- The company, which is piloting the use of paper serviceware on selected routes, said it would consider feedback from customers to improve in-flight meal offerings
- The airline added the new containers will allow it to serve gravy-rich main courses on its medium- and long-haul flights, rejecting claims the move would help to cut costs
Singapore Airlines (SIA) on Thursday said that it will consider feedback from customers before it comes to a decision on the use of paper serviceware on its medium- and long-haul flights.
SIA announced a trial of the serviceware in economy class and premium economy class on selected flights in a Facebook post on Tuesday, saying that the new containers could “retain heat and moisture better than the current casserole dish” and would also allow the airline to serve “soupy and gravy-rich main courses” on its longer routes.
However, the announcement was met with some criticism and confusion on social media.
Some commenters said the move made SIA appear “cheap” and that it was a cost-cutting measure despite the airline’s recent increase in profit.
“Sorry, but you should be using proper crockery in Premium Economy like other airlines. Very disappointing,” one said on SIA’s Facebook page.
Several Reddit users also likened the new containers to the outration meal boxes used by the Singapore Armed Forces.