A woman’s protest in a car showroom in Xian went viral: Photo: Thepaper.cn

Chinese woman’s viral car salesroom protest shows uphill struggle for consumer rights

  • Tearful showdown ultimately successful, but many fear such high-profile stunts are the only way to protect their rights
  • Complaining customers face obstacles that mean many businesses feel able to act with impunity
Topic |   China Society

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A woman’s protest in a car showroom in Xian went viral: Photo: Thepaper.cn
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The woman who staged a viral video protest about repairs to her new Mercedes-Benz, the Shaanxi-based dealership, local market officials and representatives of the German car maker have reached an agreement to replace the customer’s car. Photo: Weibo

Chinese woman whose Mercedes-Benz oil leak protest video went viral ‘satisfied’ with settlement deal

  • Agreement delivers new car, a decade of VIP treatment and a trip to Germany for customer who became so frustrated by dealer’s service she ended up in tears
Topic |   China Society

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The woman who staged a viral video protest about repairs to her new Mercedes-Benz, the Shaanxi-based dealership, local market officials and representatives of the German car maker have reached an agreement to replace the customer’s car. Photo: Weibo
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