Hong Kong tutoring chain vows to offer refunds after sudden closure leaves parents in lurch
- Little Frog Learning Centre cites ‘internal issues’ as reason for class suspensions and apologises to parents
- Spokesman for Mandatory Provident Fund Schemes Authority says chain failed to make required contributions for six employees for March
A Hong Kong tutoring centre chain that shut abruptly has told parents of pupils it would start making refunds to those who had paid tuition fees for May starting on Friday and said it would try to reopen before the summer vacation.
Parents had earlier sought help from the Education Bureau, which had called on the Little Frog Learning Centre chain to provide support to its customers.
The company cited “internal issues” as the reason for the class suspensions and apologised to parents.
“Starting from tomorrow, we will refund the money for classes in May in an orderly manner according to the student numbers. Since it takes time to refund, parents are asked to wait patiently,” the company message read.
“We will refund directly back to parents’ accounts via online transfer. We will provide receipts of transfer and refund to parents for verification after transfer.
“In addition, we are doing our best to resume classes before the summer vacation, but refunds will be processed first to resolve unnecessary misunderstandings.”