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Crime in China
People & CultureSocial Welfare

Video emerges of Chinese cosmetic surgery owner beating client for seeking a refund for botched eye surgery

  • In the video, the owner of the clinic can be heard demanding the client withdraw a formal complaint made to authorities about her eye surgery
  • The company is not authorised to perform cosmetic surgery on national business registration platform

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A cosmetic surgery clinic has denied claims it botched an eye surgery after three people were arrested for beating a client who was seeking a refund. Photo: Baidu
Alice Yanin Shanghai

Police in eastern China detained the owner of a cosmetic surgery clinic after a video of her beating a client and making threats emerged online.

The incident occurred when the client complained about a failed eye surgery to the local market supervision authority and sought a refund from Xiyue Cosmetic Surgery clinic in Jinan, in eastern China’s Shandong province, Red Star News reported.

In the video, the owner of the clinic, identified only by the surname Liu, and two staff snatched the mobile phone of the client, surnamed An, when they saw she was calling the police.

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As An tried to leave the premises, Liu stopped her and forced her to sit down and sign an agreement to settle the dispute.

“After you sign the agreement, you should call the market authority to withdraw your complaint. Only after you finish calling the authorities will I let you go,” Liu said in the video.

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The clinic owner demanded the client cancel her complaint with the local regulator and threatened to detain her and beat her until she complied. Photo: Baidu
The clinic owner demanded the client cancel her complaint with the local regulator and threatened to detain her and beat her until she complied. Photo: Baidu

“If you say a word to the market authority that does not satisfy me, I will slap your face, you know?

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