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LettersCathay Pacific was right to ground A350 fleet
Readers discuss a recent decision by Hong Kong’s flag carrier, and the importance of quality customer service
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The predictable moans and groans that one would have heard regarding Cathay Pacific’s grounding of its entire A350 fleet should be treated as echoes in the wind. The airline must be commended for acting swiftly.
Safety remains Cathay Pacific’s paramount responsibility. Far better to be delayed on the ground than encounter mechanical problems at 36,000 feet.
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Mark Peaker, The Peak
Focus on customer service to drive revenue
Cathay Pacific has received a lot of negative publicity in recent years. In July, a junior pilot was suspended by the airline after failing an alcohol breath test before flying. Last year, Cathay Pacific sacked three flight attendants accused of discrimination against non-English-speaking passengers. And let’s not forget the two ex-Cathay Pacific staff who were convicted for breaching Hong Kong’s quarantine measures during the pandemic.
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