bodyType

customContents

entityId

printArticlePageQuery

filter

article

body

urlAlias

articleSectionsContent

articleSeoArticle

articleSourceHeaderArticle

contentSchemaRenderContent

contentSubHeadlineContent

contentHeadlineContent

mainImagePrintArticleArticle

authorBlockPrintArticleArticle

contentSponsorTagContent

articlePianoPaywallContent

scmpYoutubeContent

hooksTrackPageViewArticle

query printArticlePageQuery(
  $entityId: String!
  $customContents: [CustomContentInput]
  $bodyType: BodyFormatTypeEnum
) {
  article(filter: {entityId: $entityId}) {
    entityId
    body(customContents: $customContents, type: $bodyType) {
      json
    }
    urlAlias
    ...articleSectionsContent
    ...articleSeoArticle_3o8td4
    ...articleSourceHeaderArticle
    ...contentSchemaRenderContent
    ...contentSubHeadlineContent
    ...contentHeadlineContent
    ...mainImagePrintArticleArticle
    ...authorBlockPrintArticleArticle
    ...contentSponsorTagContent
    ...articlePianoPaywallContent
    ...scmpYoutubeContent
    ...hooksTrackPageViewArticle
    id
  }
}

fragment articlePianoPaywallContent on Content {
  __isContent: __typename
  ...hooksPaywallPromiseContent
}

fragment articleSectionsContent on Content {
  __isContent: __typename
  sections {
    value {
      ...helpersCheckIfNewsSectionInFirstIndexSection
      ...entityLink
      name
      id
    }
  }
}

fragment articleSeoArticle_3o8td4 on Article {
  ...hooksArticleSeoArticle
  ...helpersCheckIsPostiesArticle
  ...helpersGetArticleTypeArticle
  entityId
  publishedDate
  updatedDate
  summary {
    text
  }
  subHeadline {
    text
  }
  body(customContents: $customContents, type: $bodyType) {
    text
  }
  keywords
  sections {
    value {
      name
      id
    }
  }
  topics {
    name
    entityId
    id
  }
  urlAlias
  authors {
    name
    id
  }
  images {
    style(filter: {style: "768x768"}) {
      url
    }
  }
  readingTime
}

fragment articleSourceHeaderArticle on Article {
  urlAlias
  ...entityLink
}

fragment authorBlockPrintArticleArticle on Article {
  ...defaultArticleDateContent
  ...authorNamesArticle
}

fragment authorNameAuthor on Author {
  ...entityLink
  name
  entityUuid
}

fragment authorNamesArticle on Article {
  authorLocations
  authors {
    entityId
    location
    ...authorNameAuthor
    id
  }
}

fragment blockquoteQuoteContent on Content {
  __isContent: __typename
  ...contentShareWidgetContent
}

fragment checkersCheckContentContainsStarlingImageContent on Content {
  __isContent: __typename
  topics {
    entityId
    id
  }
}

fragment contentHeadlineContent on Content {
  __isContent: __typename
  headline
  socialHeadline
  ...contentHeadlineTagContent
  ...helpersUseContentSponsorContent
}

fragment contentHeadlineTagContent on Content {
  __isContent: __typename
  ...hooksContentHeadlineTagContent
}

fragment contentNewsletterWidgetContent on Content {
  __isContent: __typename
  topics {
    relatedNewsletters {
      ...helpersMassageToNewsletterItemNewsletter
      id
    }
    id
  }
  sections {
    value {
      relatedNewsletters {
        ...helpersMassageToNewsletterItemNewsletter
        id
      }
      id
    }
  }
  ... on Article {
    relatedNewsletters {
      ...helpersMassageToNewsletterItemNewsletter
      id
    }
  }
}

fragment contentSchemaRenderContent on Content {
  __isContent: __typename
  ...blockquoteQuoteContent
  ...imageContent
  ...inlineWidgetContent
  ...photoGalleryWidgetContent
  ...scmpYoutubeContent
}

fragment contentShareWidgetContent on Content {
  __isContent: __typename
  entityId
  urlAlias
  shortUrl
  socialHeadline
  headline
}

fragment contentSponsorTagContent on Content {
  __isContent: __typename
  ...helpersUseContentSponsorContent
}

fragment contentSubHeadlineContent on Content {
  __isContent: __typename
  subHeadline {
    json
  }
  summary {
    json
  }
  ...contentSchemaRenderContent
}

fragment defaultArticleDateContent on Content {
  __isContent: __typename
  ...hooksArticleDateUtilsContent
}

fragment entityLink on BaseWithApplicationAndUrlAlias {
  __isBaseWithApplicationAndUrlAlias: __typename
  __typename
  entityId
  entityUuid
  urlAlias
  urlRedirect {
    toUrl
    id
  }
  application {
    entityId
    id
  }
  ... on Section {
    fullSectionPath {
      entityId
      id
    }
    parentSection
  }
  ...helpersAppBarVariantBase
  ...helpersApplicationBase
  ...helpersCheckIsPlusArticle
  ...helpersStyleSectionContent
}

fragment helpersAppBarVariantBase on BaseWithApplicationAndUrlAlias {
  __isBaseWithApplicationAndUrlAlias: __typename
  ...helpersCheckIsLiveArticle
  ...helpersCheckIsPlusPage
  ...helpersCheckIsPostiesArticle
  ...helpersCheckIsPostiesPage
  ...helpersCheckIsPostMagazineArticle
  ...helpersCheckIsStyleArticle
  ...helpersSectionContent
  ...helpersStyleSectionContent
}

fragment helpersApplicationBase on BaseWithApplicationAndUrlAlias {
  __isBaseWithApplicationAndUrlAlias: __typename
  ...helpersCheckIsPostiesArticle
  ...helpersCheckIsPostiesPage
  ...helpersCheckIsPlusPage
}

fragment helpersCheckIfNewsSectionInFirstIndexSection on Section {
  name
}

fragment helpersCheckIsAmpEnabledArticle on Article {
  entityId
  types {
    value {
      entityId
      id
    }
  }
  sections {
    value {
      entityId
      id
    }
  }
  disableOffPlatformContent
  sponsorType
  published
  ...helpersCheckIsPlusArticle
  ...helpersCheckIsPostiesArticle
}

fragment helpersCheckIsLiveArticle on Article {
  flattenTypeIds
  liveArticle {
    status
    id
  }
}

fragment helpersCheckIsMainTopicContent on Content {
  __isContent: __typename
  topics {
    entityId
    id
  }
}

fragment helpersCheckIsPlusArticle on Content {
  __isContent: __typename
  ... on Article {
    paywallTypes {
      entityUuid
      id
    }
  }
}

fragment helpersCheckIsPlusPage on Page {
  urlAlias
}

fragment helpersCheckIsPostMagazineArticle on Article {
  sections {
    value {
      entityId
      id
    }
  }
}

fragment helpersCheckIsPostiesArticle on Article {
  sections {
    value {
      entityId
      id
    }
  }
}

fragment helpersCheckIsPostiesPage on Page {
  urlAlias
}

fragment helpersCheckIsStyleArticle on Content {
  __isContent: __typename
  sections {
    value {
      entityId
      id
    }
  }
}

fragment helpersGetArticleTypeArticle on Content {
  __isContent: __typename
  ... on Article {
    types {
      value {
        entityId
        id
      }
    }
  }
}

fragment helpersMassageToNewsletterItemNewsletter on Newsletter {
  entityId
  name
  alternativeName
  description {
    text
  }
  summary {
    text
  }
  homepageDescription {
    text
  }
}

fragment helpersSanitizeArticleTypeEntityIdsArticle on Article {
  types {
    value {
      entityId
      id
    }
  }
}

fragment helpersSanitizeAuthorTypesArticle on Article {
  authors {
    types
    id
  }
}

fragment helpersSanitizedAuthorEntityIdsArticle on Article {
  authors {
    entityId
    id
  }
}

fragment helpersSectionContent on Section {
  fullSectionPath {
    entityId
    id
  }
}

fragment helpersStyleSectionContent on Section {
  fullSectionPath {
    entityId
    id
  }
}

fragment helpersUseContentSponsorContent on Content {
  __isContent: __typename
  topics {
    entityId
    sponsor {
      ...sponsorTagSponsor
      name
      type
      id
    }
    id
  }
  ... on Article {
    sponsorType
  }
  ...helpersCheckIsMainTopicContent
}

fragment hooksArticleDateUtilsContent on Content {
  __isContent: __typename
  createdDate
  publishedDate
  updatedDate
}

fragment hooksArticleSeoArticle on Article {
  ...helpersCheckIsPostiesArticle
  ...helpersCheckIsPostMagazineArticle
  ...helpersCheckIsStyleArticle
  ...hooksContentHeadlineTagContent
  ...helpersCheckIsAmpEnabledArticle
  entityId
  headline
  socialHeadline
  types {
    value {
      entityId
      id
    }
  }
  authors {
    entityId
    id
  }
  images {
    generic_og: style(filter: {style: "og_image_scmp_generic"}) {
      url
    }
    styles(filter: {styles: ["og_image_posties_article", "og_postmag", "og_image_style", "og_image_scmp_analysis", "og_image_scmp_explainer", "og_image_scmp_editorial", "og_image_scmp_fact_check", "og_image_scmp_debate", "og_image_scmp_live", "og_image_scmp_obituary", "og_image_scmp_opinion", "og_image_scmp_review", "og_image_scmp_series", "og_image_scmp_generic"]}) {
      url
      style
    }
    type
  }
  urlAlias
}

fragment hooksContentHeadlineTagContent on Content {
  __isContent: __typename
  __typename
  ... on Article {
    types {
      value {
        name
        entityId
        description {
          text
        }
        id
      }
    }
    ...helpersCheckIsStyleArticle
  }
  flag
  sections {
    value {
      name
      id
    }
  }
  ...hooksContentHelperContent
}

fragment hooksContentHelperContent on Content {
  __isContent: __typename
  ...helpersSanitizeArticleTypeEntityIdsArticle
  ...helpersSanitizeAuthorTypesArticle
  ...helpersSanitizedAuthorEntityIdsArticle
  flag
}

fragment hooksPaywallPromiseContent on Content {
  __isContent: __typename
  entityId
  ...helpersCheckIsPostiesArticle
}

fragment hooksTrackPageViewArticle on Article {
  entityId
  publishedDate
  headline
  sections {
    value {
      name
      id
    }
  }
  urlAlias
  authors {
    name
    id
  }
  entityUuid
}

fragment imageContent on Content {
  __isContent: __typename
  headline
  ...checkersCheckContentContainsStarlingImageContent
}

fragment inlineWidgetContent on Content {
  __isContent: __typename
  ...contentNewsletterWidgetContent
}

fragment mainImagePrintArticleArticle on Article {
  images {
    title
    url
    isSlideshow
    size_652x446: style(filter: {style: "652x446"}) {
      url
    }
  }
}

fragment photoGalleryDialogContent on Content {
  __isContent: __typename
  __typename
  ...contentShareWidgetContent
}

fragment photoGalleryWidgetContent on Content {
  __isContent: __typename
  ...photoGalleryDialogContent
}

fragment scmpYoutubeContent on Content {
  __isContent: __typename
  entityId
  urlAlias
  publishedDate
}

fragment sponsorTagSponsor on Sponsor {
  name
  type
  images {
    url
  }
}


sections

types

disableOffPlatformContent

sponsorType

published

headline

socialHeadline

authors

images

publishedDate

updatedDate

summary

subHeadline

keywords

topics

readingTime

authorLocations

entityUuid

Advertising partner

[Sponsored Article]
In Hong Kong, packed with high-rise buildings, elevators play a crucial role in transportation. According to government figures, at the end of 2017 there were 66,200 elevators in Hong Kong, but 53 percent of them (35,200) were more than 20 years old.
There is an urgent need for modernisation solutions, bringing existing elevators up to the required safety standards and ensuring the safety of passengers and other building users.
Companies that adapt to change quickly and actively embrace technological innovations are better situated to address these issues than those that are slow on the uptake.

From a cloud computing foundation, the Internet of Things (IoT), blockchain and artificial intelligence (AI) are central to developing a seamless, safe and efficient living and working environment for growing urban populations.
IBM is the world’s leader in enterprise AI, IoT and cognitive analytics, and the company’s suite of enterprise-ready tools and services, Watson, is transforming business practices.
“We are helping produce better decision-making and business outcomes through more than 20,000 client engagements, across 20 industries to date,” says Derek Lee, executive of IBM Cloud and Cognitive Software, IBM China / Hong Kong Limited.

“Technologies like blockchain, artificial intelligence, the Internet of Things, big data and predictive analytics are causing massive industry disruption. Cloud technology offers a way to take advantage of them all.”
The application of IoT and cloud technology is far-ranging. For example, it can be readily applied to building management, improving the flow of people through increasingly modern, connected cities.
On the up
Most urban dwellers use elevators many times a day, giving them very little thought. But with skylines growing taller, skyscrapers now serve tens of thousands of people every day. They are an indispensable component of city life and they’re ripe for improvement.
Since the advent of smart elevators, which cluster people according to neighbouring floors, and recent improvements in the physical components of the devices, the elevator is hurtling into the 21st century.
One of the best ways of keeping elevator efficiency at high levels is to prevent breakdowns. When an elevator stops working, disrupting the flow of people for hours, the ensuing delays can be costly and frustrating for businesses and people using the building.

But what if potential failures could be identified and addressed before they became problems?
Elevator industry leader KONE is using advanced IoT technology to get ahead of the game. KONE services more than 1.1 million elevators and escalators and the company moves a billion people a day.
Its mission is to improve the flow of urban life and to deliver the best people flow within and between buildings. The company is well aware of the fact that if a single elevator or escalator goes out of service, the result is a major disruption to the occupants of any building.
To prevent failures before they even happen, KONE has teamed up with IBM to deploy tech leader’s Watson’s cognitive capabilities in its KONE 24/7 Connected Services. The company’s goal is to develop a truly intelligent elevator and escalator service platform.  

“KONE 24/7 Connected Services is really about using new technologies like Watson IoT and Analytics,” says Samu Salmelin, head of Services and Solutions R&D, KONE.
“These are the technologies that actually help achieve our customer promises around safety, transparency and intelligence. We’re able to take actions proactively about elevators and escalators.
Designed to disrupt and advance the traditional model of elevator maintenance, KONE 24/7 Connected Services uses IBM Watson IoT technology to anticipate faults and move swiftly and efficiently to rectify them.
With improved remote diagnostics and predictive maintenance, KONE technicians can be better prepared when they arrive on site, resulting in drastically shortened repair times and minimising disruption to passengers.

The system is “an IoT-based remote monitoring and diagnostics service that operates around the clock, improving the operational reliability of the equipment and making it even safer to use,” says Henry Cheung, managing director, KONE Elevator (HK) Limited.
“Thanks to this service, our customers’ equipment informs KONE of any service needs, provides information on the condition of their equipment connected to the service, and measures carried out by KONE.”
Improved safety, peace of mind
Moving from a reactive to an anticipatory model has boosted KONE’s ability to predict failures and take action before equipment faults occur. Customers will be better equipped to plan and manage their assets more accurately. For people using elevators and escalators, it means less waiting time and the potential for personalised experiences. For the end-user, it means improved safety, full transparency, and peace of mind.
“If something abnormal was to happen, we would already know and could prevent it from happening,” says Cheung.

“Since we already know what the cause of the fault [or] breakdown is before we send technicians to the site, this can shorten the repair time as well as the equipment suspension time.”
The ability to predict and act quickly is a “game-changer”, he adds.
With the help of IBM Watson’s IoT platform, the company will be able to leverage advanced data analytics, which will bring value to its customers by ensuring equipment reliability, predictability and transparency.
“This is an innovative technology for the elevator and escalator industry that KONE believes will elevate users’ experience to the next level,” says Cheung.
Using cloud-based services

End users’ equipment is connected to the company’s IoT devices, sharing data around the world and constantly developing and improving its ability to predict and plot failure patterns, then sharing this information with KONE field technicians.
Clients are also able to access the KONE Care online, enabling them to assess repair and maintenance in real time as the company’s technicians ensure their elevators remain in first-class condition.
Everyone gets a lift
KONE’s partnership with IBM is providing substantial benefits to buildings and their occupants across the globe, by utilising the power of data and analytics to ensure as much information is known about their elevators in real time.
This partnership ensures that the elevators’ life cycle is maximised, efficiency remains at key levels and service disruptions are kept to a minimum.


Rising on the top: elevator industry leader KONE uses IBM Cloud platform to build IoT-based connected maintenance services

KONE’s 24/7 Connected Services is an IoT-based remote monitoring and diagnostics service that operates around the clock, improving the operational reliability of elevators and equipment, and making it even safer to use. Photo: KONE

KONE Connected Services

KONE technicians service more than million elevators and escalators globally. Photo: KONE

KONE's 24/7 Connected Services

Henry Cheung, Managing Director, KONE Elevator (HK) Limited

Five facts about KONE's 24/7 Connected Services

Tech

Business

Innovation


KONE and IBM partnership brings safety, transparency and intelligence to services for elevators and escalators
Power of data and analytics ensures a range of information is known about all connected elevators in real time



KONE and IBM partnership brings safety, transparency and intelligence to services for elevators and escalators


Up in the cloud

Rising on the top: elevator industry leader KONE uses IBM Cloud platform to build IoT-based connected maintenance services

KONE and IBM partnership brings safety, transparency and intelligence to services for elevators and escalators Power of data and analytics ensures a range of information is known about all connected elevators in real time

KONE and IBM partnership brings safety, transparency and intelligence to services for elevators and escalators

Power of data and analytics ensures a range of information is known about all connected elevators in real time