Salesforce and Alibaba in tie-up to bring business cloud solutions to Greater China region

Salesforce, a leading cloud business solutions company in the US, has partnered with Alibaba to bring its services to the Greater China region amid an increase in demand for cloud solutions as companies move towards digitising their operations.

Salesforce said on Wednesday in a blog post that it would be working with Alibaba Cloud to bring its customer relationship management (CRM) solutions, including Sales Cloud, Service Cloud, Commerce Cloud and Salesforce Platform to customers in mainland China, Hong Kong, Macau and Taiwan.

These cloud solutions help merchants and salespeople centralise and analyse data, keep track of interactions with clients and identify new sales leads.

“At Salesforce, customer success is at the centre of everything we do. And more and more of our multinational customers are asking us to support them wherever they do business around the world,” said Ryan Aytay, Salesforce’s executive vice-president of strategic partnerships in a statement.

“With Alibaba’s strong, advanced and secure cloud infrastructure network and insight into the Chinese market, both parties will provide the best localised solutions for our global customers,” he added.