Chinese customers and airlines have started turning their backs on Qunar, potentially threatening its position as the second-largest online travel agency platform in the country. Photo: Reuters

Air China, China Eastern the latest carriers to sever ties with online travel site Qunar citing terrible customer service

Customers reportedly complained of subsequently changed terms and conditions, unfairly heavy penalties, lack of notifications

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Chinese customers and airlines have started turning their backs on Qunar, potentially threatening its position as the second-largest online travel agency platform in the country. Photo: Reuters
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