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- Good customer service should be a requirement for all Hong Kong taxis, not just a higher-priced luxury alternative
- Why does the government seem to believe that providing good service is not a basic requirement of all taxis on the road?
Post reporters pit rival services against each other after Hong Kong Taxi Council chairman declares: ‘Whatever Uber can do, we’ll do it better’.
Post reporters pit rival services against each other after Hong Kong Taxi Council chairman declares: ‘Whatever Uber can do, we’ll do it better’.
In addition to having more courteous drivers, Uber has been in the mobile app game too long for Hong Kong taxis to catch up easily.
In addition to having more courteous drivers, Uber has been in the mobile app game too long for Hong Kong taxis to catch up easily.
Gambling hub’s data protection watchdog reminds public of new law surrounding digital recording devices in cars, while in Hong Kong incident has reopened debate on need for legislation.
Gambling hub’s data protection watchdog reminds public of new law surrounding digital recording devices in cars, while in Hong Kong incident has reopened debate on need for legislation.
Singapore is clean, convenient and meets its citizens’ housing needs, although political free speech is limited. Hong Kong has none of the benefits, and its edge in personal liberties is rapidly eroding.
Singapore is clean, convenient and meets its citizens’ housing needs, although political free speech is limited. Hong Kong has none of the benefits, and its edge in personal liberties is rapidly eroding.
Competition Commission says Hong Kong due for wider reforms and should provide more opportunities for ride-hailing services to compete legally.
Competition Commission says Hong Kong due for wider reforms and should provide more opportunities for ride-hailing services to compete legally.
Apple Daily releases 16-minute video of pair kissing during journey from Tai Hang to Lei Yue Mun with former privacy commissioner saying news site and the driver run risk of breaching Hong Kong law.
Apple Daily releases 16-minute video of pair kissing during journey from Tai Hang to Lei Yue Mun with former privacy commissioner saying news site and the driver run risk of breaching Hong Kong law.
The app, which already has 4,000 drivers signed up, allows passengers to pay via one of the city’s most popular payment methods, Octopus Card.
The app, which already has 4,000 drivers signed up, allows passengers to pay via one of the city’s most popular payment methods, Octopus Card.
Senior counsel Derek Chan tells court the arrangement used by Uber should not be covered by a law that was last updated in 1984.
Senior counsel Derek Chan tells court the arrangement used by Uber should not be covered by a law that was last updated in 1984.
Lawmaker Paul Tse rolls out new app he hopes can revolutionise taxi sector, but another competitor is also entering the fray.
Lawmaker Paul Tse rolls out new app he hopes can revolutionise taxi sector, but another competitor is also entering the fray.
Driver who initially left scene turns himself in after elderly pedestrian is killed on Island Eastern Corridor at 4.50am.
Driver who initially left scene turns himself in after elderly pedestrian is killed on Island Eastern Corridor at 4.50am.
While taxi licences are expensive, drivers’ earnings are meagre, which may account for the poor service. The government should consider buying back taxi licences and leasing vehicles to drivers instead.
While taxi licences are expensive, drivers’ earnings are meagre, which may account for the poor service. The government should consider buying back taxi licences and leasing vehicles to drivers instead.
For taxis to be truly competitive, there are a number of areas they will have to improve on, starting with service quality.
For taxis to be truly competitive, there are a number of areas they will have to improve on, starting with service quality.
Competition from other providers could help spur Hong Kong’s taxi service to improve.
Competition from other providers could help spur Hong Kong’s taxi service to improve.
Most of the gripes were related to bad driving, longer routes and overcharging, according to the government’s Transport Complaints Unit.
Most of the gripes were related to bad driving, longer routes and overcharging, according to the government’s Transport Complaints Unit.
Wong Yiu-long, 44, was driving a 28-year-old woman in the small hours last September when police stopped him for a breathalyser test and found a mobile phone in his glovebox showing a live-stream video of his sleeping passenger.
Wong Yiu-long, 44, was driving a 28-year-old woman in the small hours last September when police stopped him for a breathalyser test and found a mobile phone in his glovebox showing a live-stream video of his sleeping passenger.
Complaints against city cabbies are hitting new highs and fares look set to rise, while Uber wins on service and convenience. Some operators are bringing in better models and a new taxi-hailing app, but others say an industry overhaul is called for.
Complaints against city cabbies are hitting new highs and fares look set to rise, while Uber wins on service and convenience. Some operators are bringing in better models and a new taxi-hailing app, but others say an industry overhaul is called for.
Taxi industry seeks fare increases of up to 25 per cent, while government proposes doubling fines for illegal ride-hailing drivers.
Taxi industry seeks fare increases of up to 25 per cent, while government proposes doubling fines for illegal ride-hailing drivers.
Uber and Hong Kong’s taxi service both have unique strengths and could learn from one another.
Uber and Hong Kong’s taxi service both have unique strengths and could learn from one another.
Official data shows more motorists above 60 have been involved in accidents. Observers suggest adopting Singapore model of regular health checks for elderly drivers.
Official data shows more motorists above 60 have been involved in accidents. Observers suggest adopting Singapore model of regular health checks for elderly drivers.
A two-day taxi strike shut down the city in 1984 after Alan Scott unveiled a plan to drastically increase the vehicle tax.
A two-day taxi strike shut down the city in 1984 after Alan Scott unveiled a plan to drastically increase the vehicle tax.
Alliance of taxi groups justifies proposed hikes by citing what they consider insubstantial growth in drivers’ incomes since previous increases in 2017.
Alliance of taxi groups justifies proposed hikes by citing what they consider insubstantial growth in drivers’ incomes since previous increases in 2017.
The Hong Kong Taxi Council says 1,000 drivers have so far signed up for the platform, which will go live in the coming months. The news comes a day after a taxi firm pulled out of a planned collaboration with Uber, reportedly after a backlash from the taxi industry.
The Hong Kong Taxi Council says 1,000 drivers have so far signed up for the platform, which will go live in the coming months. The news comes a day after a taxi firm pulled out of a planned collaboration with Uber, reportedly after a backlash from the taxi industry.
Owner of Tin Shing Motors Edward Lau unsure whether to partner with online ride-hailing service to launch new service Uber Flash after 38 taxi groups denounce plan and brand him a ‘traitor to the industry’.
Owner of Tin Shing Motors Edward Lau unsure whether to partner with online ride-hailing service to launch new service Uber Flash after 38 taxi groups denounce plan and brand him a ‘traitor to the industry’.
Online ride-hailing firm will ally with Tin Shing Motors to launch a service called Uber Flash.
Online ride-hailing firm will ally with Tin Shing Motors to launch a service called Uber Flash.
Taxi owners should be held responsible if they rent out their vehicle to repeat traffic offenders without any form of advice or retraining.
Taxi owners should be held responsible if they rent out their vehicle to repeat traffic offenders without any form of advice or retraining.
Air pollution and the current cab fleet does nothing for Hong Kong’s image, and it is time to consider more eco-friendly initiatives
Air pollution and the current cab fleet does nothing for Hong Kong’s image, and it is time to consider more eco-friendly initiatives
Including several updates when battered Hong Kong taxis are replaced could help to track them and prevent speeding.
Including several updates when battered Hong Kong taxis are replaced could help to track them and prevent speeding.
Frankie Yick calls for tougher penalties after suggesting government proposals do not go far enough, with officials earlier floating idea of doubling maximum fine to HK$10,000 for first offence.
Frankie Yick calls for tougher penalties after suggesting government proposals do not go far enough, with officials earlier floating idea of doubling maximum fine to HK$10,000 for first offence.
Yonden Lhatoo despairs at the sorry state of the city’s taxi services and asks why no action is being taken against thugs in the business who are shutting out competition through intimidation and collusion.