JUST READ IT Answers: How technology and AI are helping hotels give more personal service [March 27, 2019]
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Young Post Reporter |
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Young Post reporters cover the stories and issues that matter most to today’s teens.
Comment
1. hotel staff
2. (i) NG
(ii) T
(iii) F
(iv) F
3. D
4. (i) luxury hotels
(ii) trained
(iii) notes
(iv) digitalised
5. tell staff what language guests speak; tell staff how to serve guests best; tell staff what guests might be about to do next
6. It may set alarm bells ringing about privacy. / They may be concerned about their privacy. / They may want to remain anonymous. (any 1)
7. Concern about AI: Robots may “take over” staff. / Robots may replace staff. (any 1)
Does Chabaudie think this is an issue? Why or why not? : No, because Gaia is meant to give service a more human touch through technology.
8. A
9. a fully automated hotel
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