Users say bike-sharing app isn’t returning their deposits on time

Amid a rapidly imploding market, can Ofo survive?

Piles of dumped bikes can be seen in many Chinese cities. (Picture: Bloomberg)

Users say embattled bike-sharing company Ofo is taking longer and longer to return their deposits -- and they’re not happy about it.

Ofo, which charges a deposit of 199 yuan (US$ 28.65) from each user, keeps extending the time limit for returning deposits. It started at 3 days, went to 10 days, and now says it’ll take 15 days, state-run China News Service reported. Their report added that some users say they never received their refunds, despite Ofo telling them that refunds had been successful.
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