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Consumer protection in Hong Kong

Consumer protection in Hong Kong
Hong Kong's Consumer Council is a watchdog focused on consumer rights and welfare.
At least 23 batches of powdered infant and young children’s formula have been withdrawn. Photo: Sam Tsang
Hong Kong healthcare and hospitals

Hong Kong toddler suspected to have fallen ill from tainted milk formula

Authorities also order 390 cans of Aptamil Profutura milk formula from Germany be taken off shelves.

Crime in Hong Kong

Editorial | Swift action on traffic accident scams in Hong Kong to be commended

Hong Kong healthcare and hospitals

Hong Kong recalls Aptamil baby milk formula batch over toxin contamination fears

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Hong Kong politics

Editorial | Valuable lessons to be learnt from U-turn on seat belt law in Hong Kong

The government and legislators must ensure the law can achieve its intended purpose of ensuring public safety before it is reintroduced.

A sign on a Hong Kong bus reminds passengers to buckle up. On January 30, the government said it would repeal the law on the seat belt requirement to address its deficiencies, five days after the law took effect. Photo: Dickson Lee
Hong Kong society

Traces of toxin found in more Nestlé baby milk formula samples in Hong Kong

Some samples from batches recalled earlier tested positive for the toxin cereulide.

Hong Kong society

Hong Kong authorities find toxins in 4 batches of milk powder recalled by Nestlé

Centre for Food Safety says Swiss food giant has recalled 96,000 tins of products due to potential contamination caused by bacteria in ingredients.

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Hong Kong

Mapping issues in 7 of 8 power bank rental platforms tested by Hong Kong watchdog

Consumer Council also finds significant variance in rental fees across different stations within the same platform.

Two power bank rental machines at the North Point ferry pier. Photo: Jelly Tse
Hong Kong

Hong Kong consumer watchdog urges better elderly services after 9,206 complaints

Complaints received over past three years include one from woman who spent HK$400,000 on beauty treatments, Consumer Council says.

Hong Kong society

Nestlé Hong Kong recalls another baby milk formula batch as tests get all clear

Swiss food giant has added a batch of formula with best-before date of June 16, 2027, to its recall list.

Hong Kong society

Toxins ruled out in cases of Hong Kong infants falling ill after having formula

Department of Health yet to determine if 14th report of unwell infant after eating potentially contaminated baby formula.

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Some stores in Hong Kong are offering customers refunds after Nestle announced a recall of 21 batches of potentially contaminated baby milk formula. Photo: Sam Tsang
Hong Kong healthcare and hospitals

Hong Kong pharmacies pull Nestle baby milk formula amid recall over toxin risk

Membership of a WhatsApp concern group set up by a few mothers balloons to more than 800 people within hours.

Only certain batches of infant formula are affected by Nestle’s recall. Photo: Sam Tsang
Hong Kong

Hong Kong consumer watchdog finds 1 in 4 face washes fall short on ingredients

Consumers urged to try a small portion on skin beforehand as a precaution when using cleansers that are highly acidic.

Hong Kong

No love lost as complaints soar over Hong Kong dating services and apps

Consumer Council says figure highest in recent years, with one woman demanding HK$70,000 refund after numerous unsatisfactory matches.

Hong Kong economy

Hong Kong travel agency probed for revealing closure day before it folded

M&F Lucky Holiday, which owes 1,500 customers about HK$1.7 million for cancelled tours, could be in breach of Travel Industry Ordinance.

A screenshot of website of M&F Lucky Holiday. Licensed travel agencies are required to provide notice of their intention to close at least 14 days in advance. Photo: Handout
Insurance

Hong Kong watchdog urges scrutiny of travel insurance terms amid claims disputes

Consumer Council says travellers should fully understand how policies define key terms and what activities are covered.

A traveller picks up her luggage at a baggage collection belt in Hong Kong International Airport. The Consumer Council notes 55 complaints over travel insurance claims were filed in the first 10 months of 2025. Photo: Roy Issa
Hong Kong society

Hong Kong driving schools slammed over opaque fees, insufficient training hours

Consumer watchdog says courses at 11 driving schools fell short of 30-hour training requirement, forcing students to buy extra lessons.

Hong Kong society

Letters | Regulation of Hong Kong’s beauty industry cannot be skin deep

Readers discuss the need for stricter oversight of a fast-growing sector, the proper usage of the archaic ‘cum’, and Trump’s plan to cut the budget deficit.

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Hong Kong transport

Opinion | Hong Kong’s road safety laws must be enforced with clarity and care

Safety is non-negotiable, but for long-term adherence to the city’s new rules, people must feel supported rather than policed.

As of this month, drivers of private cars must ensure children under eight years old or shorter than 1.35 metres are secured in appropriate child restraints. Photo: Shutterstock
Hong Kong healthcare and hospitals

Editorial | Medical Council must handle all complaints fairly and promptly

The watchdog’s decision to throw out a case against a paediatrician following an 8-year delay is unfair to all parties involved.

Consumers

Hong Kong consumer watchdog urges caution over prepaid restaurant coupon schemes

Major restaurant chains using coupon promotions to boost business amid sluggish market, but Consumer Council warns risks remain.

Hong Kong transport

Editorial | Hong Kong’s tighter seat belt rules are welcome but more can be done

Greater public awareness is required as the city makes long-overdue amendments to road safety rules.

Police launch an undercover traffic law-enforcement operation in Kowloon East on October 24, issuing tickets to 31 passengers found not wearing seatbelts. Photo: Handout
Hong Kong healthcare and hospitals

Editorial | Hong Kong’s licensing regime for clinics is just what the doctor ordered

The city’s licensing rules for clinics and certain beauty parlours will strengthen trust in private healthcare and hopefully improve patient safety.

About 1,500 of Hong Kong’s clinics and beauty parlours that provide injections to customers must get a licence under the city’s new regulations while 3,500 are eligible for an exemption if a registered doctor or dentist is operating them, subject to code of practice. Photo: Shutterstock
Pets

Some pet toys in Hong Kong have chemicals that can cause allergies: watchdog

But Consumer Council says 97 per cent of tested dog toys comply with migration limits stipulated in European safety standard for children’s toys.

Hong Kong healthcare and hospitals

Private clinics, beauty parlours start securing licences under new Hong Kong rules

Dr Darwin Mak says licensing regime is introduced in response to a change in the way clinics operate and mainly targets those running as chains.

Hong Kong society

Hong Kong set for cheaper, fresher hairy crabs as direct imports resume

Seasonal delicacy shipped directly from the mainland for the first time in 6 years.

The catering and retail sectors are expected to enjoy a surge in hairy crab sales. Photo: Edmond So
Hong Kong society

Balloon festival organiser was urged to cancel rides: Hong Kong tourism minister

Rosanna Law says authorities told organiser eight days before event began on September 4 there was not enough time to test balloon rides.

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The hot-air balloon festival in Central triggered a flurry of complaints after tethered rides were cancelled. Photo: Dickson Lee
Hong Kong healthcare and hospitals

Editorial | Consumer Council right to flag issues around child vaccinations

Parents should heed the watchdog’s advice of avoiding prepaid vaccination schemes without prior medical consultation.

Hong Kong healthcare and hospitals

3 held in Hong Kong after anti-ageing shots in clinic leave pair seriously ill

Three arrested for allegedly practising medicine without a licence at Bioscor Hong Kong clinic in Central.

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