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Consumer protection in Hong Kong

Consumer protection in Hong Kong
Hong Kong's Consumer Council is a watchdog focused on consumer rights and welfare.
People work out in the Anytime Fitness gym at the Choi Wan Estate in Wong Tai Sin on March 16. Photo: Dickson Lee
Hong Kong society

Editorial | More transparency needed on fees and data for 24-hour gym memberships

As digital footprints expand, operators must be upfront with customers, who should also pause to read the fine print.

Hong Kong society

Hong Kong watchdog warns 24-hour gym users of hidden costs, data privacy risks

Hong Kong

Video | Taiwanese band Mayday angers fans by changing Hong Kong date

Hong Kong economy

Over 170 complaints filed after Mayday shifts Hong Kong show: Consumer Council

Watchdog says 80 complaints came from residents and rest from fans outside city, primarily mainland China.

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Taiwanese band Mayday performs at the Kai Tak Stadium in May 2025. Photo: Handout
Hong Kong entertainment

Sour note for fans after Taiwanese rock band Mayday switches Hong Kong date

Veteran rockers’ show originally scheduled for March 24 cancelled, with new concert added on March 29.

Centre for Food Safety (HK)

Editorial | Food poisoning cases in Hong Kong must prompt swift mitigation efforts

Amid the latest spate of illnesses, the city needs to adopt proactive and transparent strategies to ensure that customers can dine safely.

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Gucci

Hong Kong watchdog finds fragrance allergens in Gucci, Bvlgari perfumes

Consumer Council warns perfumes containing excessive fragrance chemicals may lead to ‘cocktail effect’, increasing health risks.

The Consumer Council has tested 40 perfume products for allergens. Photo: Getty Images
Hong Kong

Unclear parking rates flagged after Hongkonger charged HK$1,210 for full day

Consumer Council says complaints about car-park services have remained persistently high in recent years, with 120 cases recorded in 2025.

Hong Kong society

Hongkonger denied refund despite HK$170,000 hair transplant ‘falling out’ in a year

Consumer Council warns against exaggerated claims of effectiveness after surge in complaints over scalp inflammation, artificial hair detachment.

Hong Kong

Spanish firm joins list of oyster suppliers linked to food poisoning cases

Centre for Food Safety reveals latest results of investigation into dozens of recent food poisoning cases.

Oysters can concentrate viruses in their bodies. Photo: Getty Images
Hong Kong healthcare and hospitals

Hong Kong toddler suspected to have fallen ill from tainted milk formula

Authorities also order 390 cans of Aptamil Profutura milk formula from Germany be taken off shelves.

At least 23 batches of powdered infant and young children’s formula have been withdrawn. Photo: Sam Tsang
Crime in Hong Kong

Editorial | Swift action on traffic accident scams in Hong Kong to be commended

Fraudulent claims over minor or non-existent traffic collisions should prompt drivers to remain alert on and off the road.

Hong Kong healthcare and hospitals

Hong Kong recalls Aptamil baby milk formula batch over toxin contamination fears

Centre for Food Safety says a local retailer sold a small quantity of the formula batch suspected to contain cereulide.

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Hong Kong politics

Editorial | Valuable lessons to be learnt from U-turn on seat belt law in Hong Kong

The government and legislators must ensure the law can achieve its intended purpose of ensuring public safety before it is reintroduced.

A sign on a Hong Kong bus reminds passengers to buckle up. On January 30, the government said it would repeal the law on the seat belt requirement to address its deficiencies, five days after the law took effect. Photo: Dickson Lee
Hong Kong society

Traces of toxin found in more Nestlé baby milk formula samples in Hong Kong

Some samples from batches recalled earlier tested positive for the toxin cereulide.

The Swiss food giant’s Hong Kong unit began recalling batches of milk formula products in early January. Photo: Sam Tsang
Hong Kong society

Hong Kong authorities find toxins in 4 batches of milk powder recalled by Nestlé

Centre for Food Safety says Swiss food giant has recalled 96,000 tins of products due to potential contamination caused by bacteria in ingredients.

Hong Kong

Mapping issues in 7 of 8 power bank rental platforms tested by Hong Kong watchdog

Consumer Council also finds significant variance in rental fees across different stations within the same platform.

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Hong Kong

Hong Kong consumer watchdog urges better elderly services after 9,206 complaints

Complaints received over past three years include one from woman who spent HK$400,000 on beauty treatments, Consumer Council says.

Hong Kong’s consumer watchdog has called on businesses to improve services for elderly customers after receiving more than 9,200 complaints in the past three years. Photo: Karma Lo
Hong Kong society

Nestlé Hong Kong recalls another baby milk formula batch as tests get all clear

Swiss food giant has added a batch of formula with best-before date of June 16, 2027, to its recall list.

Hong Kong society

Toxins ruled out in cases of Hong Kong infants falling ill after having formula

Department of Health yet to determine if 14th report of unwell infant after eating potentially contaminated baby formula.

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Hong Kong healthcare and hospitals

Hong Kong pharmacies pull Nestle baby milk formula amid recall over toxin risk

Membership of a WhatsApp concern group set up by a few mothers balloons to more than 800 people within hours.

Only certain batches of infant formula are affected by Nestle’s recall. Photo: Sam Tsang
Hong Kong

Hong Kong consumer watchdog finds 1 in 4 face washes fall short on ingredients

Consumers urged to try a small portion on skin beforehand as a precaution when using cleansers that are highly acidic.

Consumer Council CEO Alaina Shum (left) and Kenneth Chan hold a press conference at the council’s office in North Point. Photo: Jelly Tse
Hong Kong

No love lost as complaints soar over Hong Kong dating services and apps

Consumer Council says figure highest in recent years, with one woman demanding HK$70,000 refund after numerous unsatisfactory matches.

Hong Kong economy

Hong Kong travel agency probed for revealing closure day before it folded

M&F Lucky Holiday, which owes 1,500 customers about HK$1.7 million for cancelled tours, could be in breach of Travel Industry Ordinance.

Insurance

Hong Kong watchdog urges scrutiny of travel insurance terms amid claims disputes

Consumer Council says travellers should fully understand how policies define key terms and what activities are covered.

A traveller picks up her luggage at a baggage collection belt in Hong Kong International Airport. The Consumer Council notes 55 complaints over travel insurance claims were filed in the first 10 months of 2025. Photo: Roy Issa
Hong Kong society

Hong Kong driving schools slammed over opaque fees, insufficient training hours

Consumer watchdog says courses at 11 driving schools fell short of 30-hour training requirement, forcing students to buy extra lessons.

Hong Kong driving schools have been slammed by the consumer watchdog over opaque fees. Photo: SamTsang
Hong Kong society

Letters | Regulation of Hong Kong’s beauty industry cannot be skin deep

Readers discuss the need for stricter oversight of a fast-growing sector, the proper usage of the archaic ‘cum’, and Trump’s plan to cut the budget deficit.

Hong Kong transport

Opinion | Hong Kong’s road safety laws must be enforced with clarity and care

Safety is non-negotiable, but for long-term adherence to the city’s new rules, people must feel supported rather than policed.

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